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Frequently Asked Questions:
What if more than one week has passed and I have not yet received my order?
Most packages arrive in less than one week, however in rare cases due to shipping carrier delays it may take longer. Customers may feel free to call our customer service number 800-641-6802 toll free if you have a concern in this matter.
What if I wish to ship to a friend or family member at another address?
Many of our customers regularly ship to alternate addresses. Simply call our customer service line at 800-641-6802.
Is it safe to use my credit card?
Absolutely. Nokomis Nutrition takes precautions to protect its customers information. When you submit sensitive information via the website, your information is protected both online and offline. Our secure server software utilizes SSL (Secure Sockets Layer), which is the industry standard, and is among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, address, and phone number, so that it cannot be read as the information travels over the Internet.
How can I pay for my order?
Shipping And HandlingCharges?
Within United States: Standard shipping charges are charged at current shippers rates (based on weight)
International:
Please note that Nokomis Nutrition ships international destinations:
For international destinations an additional charge will be added (based on weight & destination) to cover the extra shipping involved.
What If I Need To Return My Order?
We guarantee the quality of every product bearing our label certifying that our product are manufactured to meet the highest standards. If for any reason you are not satisfied with Nokomis Nutrition products, you may return unopened products to us within 30 days of receipt for refund or credit toward the purchase of a another product. This guarantee does not apply to any intentionally altered, damaged, marked or misused product. Please wrap each bottle carefully and pack so they're not damage in transit. To assure proper processing of your return, indicate the order number on the back of the original packing slip.
Do You Have A Catalog?
Yes. You may request a catalog by writing to us at above address We Update our catalogs 1 time per year.
But we strongly recommend browsing our web site. We may change our prices, shipping cost or offer variety of discounts which will be published on our web site. We will never raise prices once you have placed an order.
What Is Your Policy On Privacy?
Are Prices Subject To Change?
Yes, we reserve the right to lower prices on your order if our published prices decrease. We will never raise prices once you have placed an order.
You will receive an e-mail notification.
We will ship your partial order (including everything that was available) and provide a refund for the unshipped product to your credit card, or will place part of an order on back-order if we are expecting a new shipment shortly.
How Often Do We Run Out Of Product?
In our business this happens, especially for the really great deals. We may run out of stock, but will probably carry it again soon.
Where Do We Ship Outside The United States?
We ship to Canada, and all possible locations. We would love to do business in all kinds of locations through out the world. But as a small business, the rules and regulations for export outside the United States and for import into your country are huge, complex, constantly changing, often printed in a language we do not speak fluently, and beyond our expertise. These regulations are especially complex for nutritional supplements, for which every herb may be treated differently in different countries -- as a food, drug, pharmaceutical, or additive.
How To Contact Us
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us at: